Refund policy

How Returns Work at minimalera

minimalera is a curated discovery platform for modern home and living products. Most of the products we feature are sold and fulfilled directly by our retailer partners through the links on our site. When you click through and buy from one of these partners, your purchase, shipping, and any return or refund is handled entirely by that retailer — not by minimalera.

If you purchased through one of our retailer links: your order, shipping, returns, exchanges, and refunds are governed entirely by that retailer's own policies. Please contact the retailer directly and follow their return process. We are not able to process returns, exchanges, or refunds for orders placed with a retailer partner, since we never take payment or possession of the item.

If you purchased directly from minimalera: on the rare occasion an item is sold and fulfilled by minimalera itself rather than a retailer partner, we offer a 30-day return window from the date you receive your item. The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase. To start a return under this policy, please reach out through our Contact page and we'll walk you through the next steps.

Damages and issues
Please inspect your order upon delivery. If an item you purchased directly from minimalera arrives defective, damaged, or incorrect, contact us through our Contact page right away so we can make it right. If your item was purchased through a retailer partner link, please report damage or issues directly to that retailer, as they fulfilled and shipped the order.

Exceptions / non-returnable items
For items purchased directly from minimalera: perishable goods, custom or personalized products, and personal care goods cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases, and we cannot accept returns on sale items or gift cards. For items purchased through a retailer partner, that retailer's own exceptions policy applies.

Refunds
For eligible direct minimalera purchases, once we've received and inspected your return we'll let you know if the refund is approved, and approved refunds are issued to your original payment method within 10 business days. For purchases made through a retailer partner link, refunds are issued by that retailer according to their own timeline and process — please check directly with them for status.